About Save This Life
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
General FAQs
How TEXTable microchip# works?
When someone finds a pet and TEXT the microchip# to Save This Life phone number 855-777-2447, they can then privately contact pet's parent via text and email. The pet parent receives a GPS map of where the person who found their pet is located!
How to sign Up to receive Lost Pet Alerts?
Sign up here and every time a pet goes missing in your area you will be able to help! We will send you alert by email.
I received a Pet alert but I didn't receive a GPS map. Why?
The finder or the person who is trying to send pet alert must enable sharing location in the browser like here for Chrome: share your location.
What is the size of the ID Tags we are offering?
Small Size = Approx. 1.3 inches x 0.9 inches.
Regular Size = Approx. 1.6 inches x 1.1 inches
Regular Size = Approx. 1.6 inches x 1.1 inches
I received a link to confirm owner change of a pet but the link expired. How can I receive a new link?
Please ask the new owner to send again the request and you will receive a new link that expires in 72 hours or you can fill in this form and a Save This Life representative will do the transfer and let you know once done.
Will the microchip expire?
The microchip has an expiry date on the packaging but this is purely for implantation purposes and not an expiry date for the function of reunification.
Who the microchip was sold to originally?
We can have that information only when the microchip is registered. If it was not registered, unfortunately we do not have access to that information.
How do I find out if a microchip is from Save This Life?
If the microchip number starts with 991 or 900164 then it is a Save This Life microchip. Otherwise it is from another brand.
Are Save This life microchips ISO compliant?
Save This Life microchips are 134.2 kHz Universally Read 11784/11785 ISO-Compatible Microchips.
Does a microchip hurt?
Once the microchip has been inserted, your pet won't even know it's there.
What is a microchip?
A microchip is a passive transponder device implanted beneath an animal's skin which contains a unique series of characters used to identify an animal if it's lost. A microchip is about the size of a grain of rice and is administered similarly to a vaccine , using a syringe.
How does a microchip work? Is it like a GPS?
A microchip implant is an identifying integrated circuit placed under the skin of an animal. The microchip, about the size of a grain of rice, is administered similarly to a vaccine using a syringe, and uses passive RFID (Radio Frequency Identification) technology. Animal shelters, animal control officers and veterinarians routinely look for microchips to return lost pets quickly to their owners, avoiding expenses for housing, food, medical care and euthanasia. Many shelters place microchips in all adopted animals. Each Save This Life microchip number is searchable in popular search engines like Google. When someone finds a pet and searches the microchip number, they are able to privately contact the pet owner with a text message and an email. The pet owner receives a GPS map powered by Google Maps™ of where the person who found their pet is actually located. Microchips are not a GPS system, the online recovery system uses geo-tracking to locate the user when they send an alert.
Veterinary Hospital/Animal Rescue/Shelter FAQs
Is there any way we can get client registration forms for our veterinary clinic?
We recommend to fill in this registration form online and a Save This Life representatives will register the pet in less than 24 hours. If you still want to use paper registration forms you can download the pdf attached below and print as many as you need.
Fax number is not working, how can I send registration forms?
We updated our fax system and the fax number to use is 512-672-8720. If it is not working for you please email the form or document to support@savethislife.com or fill in this registration form online and Save This Life representatives will register the pet in less than 24 hours. The pet owner will receive a confirmation email once the pet is registered.
The latest batch/box of microchips have a place on the outside that says scan here. What is it for?
The new scan me QR Code is replacing the paper registration forms. So the clinic or pet owner can easily scan the QR code using a smartphone and fill out an online form to request registration of the pet.
As a Vet or Pet Rescue, how can I register another brand microchip in Save This Life?
Any microchip not starting with 900164 or 991 is not from Save This Life and it costs $19.99 as lifetime registration fee in Save This Life. To register these microchips (not from Save This Life), pet owner can do it easily through https://po.savethislife.com. For Vets/Pet Rescues/Pet Shelters, they can also submit a request and pay the fees through this form. Our support team will handle it in less than 24 hours.
How can I order one or many boxes of microchips for my Veterinary Hospital/Rescue?
A box contains 20 microchips. Please fill in this form and a Save This Life representative will call you back to arrange the shipment of the boxes.
How can I get an additional scanner?
Sorry we don't sell scanners.
How can I get an answer to a question/request that I don't find in FAQs?
Please fill in this form and a Save This Life representative will get back to you as soon as possible.
How can we transfer ownership of a pet we owned?
Please fill in this form and a Save This life representative will do the transfer in less than 24 hours.
How can I get more flyers/brochures from Save This Life?
Please fill in this form and a Save This Life representative will mail you flyers/brochures whenever it is possible.
How can I check if my client's pet is registered?
- Enter the microchip number in this search box and hit Search button.
- If an error message appears below the Search button like this "Error: Cannot search microchip. Please contact us to fix this. Thanks! " then the pet is not registered with us. You can register it through your Save This Life account if you have one or through this form. No need to continue next steps.
- If a link appears below the Search button, then the pet is registered and you can click on the link to check the pet information.
A pet came to our hospital/rescue/shelter, how can we get owner information or report found pet?
For privacy reasons we don't share pet owner information but we built a system that alerts the owner securely that his/her pet is found. Without a microchip number we cannot really help. Once you know the microchip number please follow the steps below:
- Google the microchip number or enter it in the search box here. If the pet is registered with Save This Life, then the link to the pet will appear below the Search button. If nothing appears or an error is returned then the microchip is not registered and we cannot really help. No need to continue on the next steps or call us because we cannot help.
- If the link appeared then Click on it and you will see the pet information. Click on Contact Pet Parent button, enter your phone number and email, check yes if pet need medical attention and once you hit Send Text & Email button we will securely contact the pet parent with your information so he/she can contact you to arrange reuniting the pet home.
Pet Owner FAQs
How can I report my pet as found after being missed?
If you reported your pet as missed and now it is found (Great news!) then you can login to your Save This Life account , go to My Pets page and on the pet's card click on the button Report As Found. Fill in the form and submit it. We will receive your submitted form and update our records. If you don't have access to your account you can access the form here.
How can I reset my password or get login issues fixed for my account?
If your pet's microchip is registered with your email address then please enter the microchip number in the forgot password page and hit Reset Password button. If you got an error that the pet is not found then the pet is not registered and you can register it here.
If the pet is found and you got a success message in green then you will receive by email a temporary link (expires in 2 hours) to reset your password and username. If nothing received in your email inbox then maybe the pet is registered with a different email address so fill in this form and a Save This life representative will get this solved as soon as possible.
When could I receive my pet ID Tag that I ordered online?
All ID Tags ordered before November 6th 2020 were shipped with standard USPS First Class Mail without tracking information. It takes 1-2 business days to ship your Pet ID Tag and then 4-8 business days with USPS. Total 5-10 business days to arrive.
All ID Tags ordered after November 6th 2020 are shipped with standard USPS First Class Mail with tracking information. It takes 1-2 business days to ship your Pet ID Tag and then 4-8 business days with USPS. Total 5-10 business days to arrive.
When the dog was scanned for the microchip last time?
Sorry we don't track when the microchip was scanned.
How can I order a replacement ID Tag?
How much the registration of a microchip in Save This Life platform costs?
It depends on the brand. If the microchip is from Save This Life then there is no fee. If the microchip is from another brand then the registration costs $19.99 and it is lifetime registration, no monthly or yearly payments.
Why a microchip is not found in Google search results?
It is maybe because the microchip is not registered in Save This Life yet or an issue specific to the microchip number and we can fix it. If your microchip is registered and it is not found in Google then please fill in this form and we will fix it ASAP.
If your microchip is not registered yet then you can register it through your Save This Life account if you have one or create new account.
How can I update my information(address, phone#,etc...) in the microchip?
- Please login to your Save This Life account. If you are having issues to login please follow this first.
- Click on Contact Information from the menu
- Update your information and click Save.
How can I transfer ownership of my pet to someone else?
Please fill in this form and Save This Life support team will do the transfer and send credentials to the new owner.
How can I transfer ownership to me of a pet that I adopted and already registered in Save This Life?
Please fill in this form and Save This Life support team will review your request and do the transfer as soon as all required information are provided.
My pet already has a microchip. Why do I need to register my pet with Save This Life?
Most pet owners do not realize that many microchip companies demand an annual fee to keep their pets updated in their systems. Our registration is a one time lifetime fee that protects your animal for its life. Without registration, the microchip is useless since it is not linked to your contact information',Implanting a microchip is essentially the same as administering a vaccine. So while your pet may feel a little pinch, any pain should be over very quickly.
My pet wears an ID tag every day. Why do I need to have him microchipped?
It's important for your pet to have a permanent form of identification. A collar and ID tags are not considered permanent ID. Lost pets frequently end up in shelters after their collars come off. If this happens your pet can still be identified by the microchip since it is embedded beneath its skin.
How can I combine many pets under one Save This Life account?
- Please login to your Save This Life account.
- Check the list of pets already under your account by going to my my pets page.
- If one of your pets is not listed there and you are sure that it is registered then click on Add Registered Pet to My Account from left menu.
- Enter your pet's microchip number and hit Search button. If not found then it is not registered and you can register it in register pet page. If found then check your pet's information and hit Send request button.
- Save This Life support team will get the request and add the pet to your account as soon as possible.
How can I check if my pet is registered?
- Enter the microchip number in this search box and hit Search button.
- If an error message appears below the Search button like this "Error: Cannot search microchip. Please contact us to fix this. Thanks! " then the pet is not registered with us. You can register it through your Save This Life account if you have one or through this form. No need to continue next steps.
- If a link appears below the Search button, then the pet is registered and you can click on the link to check the pet information.
How can I report that my pet is lost?
The first thing is to make sure that your information and your pet information are current. So if you have access to your Save This Life account then please update all information about you and your pet specially cell phone number and email address. If you don't have access to your account then please follow this.
To report that your pet is missing/lost, please fill in this form and Save This Life representative will try to help you by making sure all your information is current and the pet microchip is appearing in Google search results. If your pet is a Diamond member, then a Pet recovery specialist will make a poster for you to print and will send alerts to Animal hospitals, rescues and shelters in 25 miles from where you lost the pet. He will also follow up with you until your pet is back home.
How do I cancel my Diamond Membership?
Diamond Membership includes your own Personal Per Recovery Specialist. PPR are dedicated to assisting you with your pet recovery process. You will be personally assisted with step-by-step instructions and proven strategy technique to assist in finding your lost pet.
If your pet is a Diamond Member and you decided to cancel it:
- Login to your Save This Life account using your username/email and password
- Click on My Pets in the left menu(in desktop) or in top menu(in mobile). You should see the list of all pets you own and registered in Save This Life.
- Click on the Diamond microchip number you want to cancel. You should land on the Pet Profile page. Scroll down to Diamond Membership Date row/section.
- Click on CANCEL BEFORE THIS DATE and confirm by clicking on Yes.
Upon successful confirmation, your pet will remain Diamond until the end of the current period: end of current month if monthly and end of current year if yearly. No more payments will be charged to your card.
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